Returns Policy

Returns Policy

Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, unless otherwise. It must also be in the original packaging and not expired.

To complete your return, we require a receipt or proof of purchase or unless otherwise.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved for a refund under acceptable circumstances, then your refund will be processed, and a credit will automatically be applied to your MPESA Account, credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@nyamatamu.co.ke

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are not as per the cut, unaccounted for, defective or damaged. If you need to exchange it for the same item, send us an email at returns@nyamatamu.co.ke and we may ask you to bring your item in-store to exchange it.

Shipping
To return your product, you should ship the product(s) to the nearest pick up point advised.

You will be responsible for paying for your own shipping costs for returning your item(s), where same applies to refunds. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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